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Patient Satisfaction 2017

Quinn Clinics carried out an independent Patient Satisfaction Survey between January-April 2017, assessing anonymous feedback from our clients.

This extensive research looked at a range of areas including service and treatment results. This year, for the first time, results are compared against a global benchmark of over 5,000 responses from other clinics. This enables us to see just how good our ratings are and we’re delighted to see that we perform very well vs the competition.

Key Results:

  • Rated the appearance of our facility ‘Very good’:
    • Bristol: 80.8%
    • London: 63.6%
    • Global: 64.1%
  • Rated the person who greeted you when you arrived for your appointment ‘Very good’:
    • Bristol: 88.3%
    • London: 79.1%
    • Global: 66.3%
  • Short waiting time – under 5 minutes in reception prior to consultation:
    • Bristol: 32.9%
    • London: 45.2%
    • Global: 26.1%
  • Rated the amount of time waited in the reception area and consult room as ‘Very good’
    • Bristol: 64.5%
    • London: 59.5%
    • Global: 49.5%
  • Rated how well the Provider listened to you as ‘Very good’
    • Bristol: 86.5%
    • London: 76.2%
    • Global: 70.9%
  • Rated how well the Provider explained the treatment options as ‘Very good’
    • Bristol: 87.0%
    • London: 78.6%
    • Global: 70.2%
  • Rated overall experience with our clinic as ‘Very good’
    • Bristol: 87.9%
    • London: 79.1%
    • Global: 67.8%
  • Likeliness to recommend Quinn Clinics to friends/family rated out of 10:
    • Quinn Clinics: 9.42
    • Global: 8.86

Patient Comments

Our survey invited patients to leave a comment or explanation. Here are just a few:

Always had such a great experience and I love how friendly the staff are !

You have a great team – and I love that they are so engaged and informed

Excellent, expert and discrete sums up this clinic, Dr Quinn and his staff. You are always made to feel at ease and able to ask any questions you may have about treatments. I also think it is very important that Dr Quinn never pushes his clients into procedures if not warranted and has a balanced, sensitive and sensible approach to using aesthetic procedures to enhance one’s own natural features subtly.

Dr Quinn is just amazing he makes you feel so at ease and explains everything prior and during treatment. Highly recommend him and his clinic.

Excellent service and very professional people.

I have always been treated in the utmost professional way. The service provided in the clinic is excellent and everyone especially Dr John Quinn are so very accommodating and understanding. Have been coming to this clinic for some 10 years and would never contemplate going anywhere else.

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